Contact Us

You may find some answers in our FAQs. Or email us via info@mossdesign.us

FAQs

Ordering

Do you do custom orders?
No, we don’t do custom orders or modifications to our designs. All of our products are exclusively designed in-house and kept in stock, ready to ship. That said, we always welcome customer feedback for future product development.

Are you able to hold my order?
Yes, we offer free 60-day storage for orders upon request. Please contact us before placing your order so we can send you a custom order link with this service included. We'll need your shipping address, phone number, and a list of the items you'd like to purchase.
Important: If you place your order first and contact us later, it may be too late, as your order could already be dispatched.

Shipping & Delivery

How long will it take to receive my order?
Most orders ship within 3 business days from our Colorado warehouse. Delivery time varies based on location and chosen shipping method, but typically takes 1–3 weeks.

How can I track my order?
Once your order ships, we’ll email you tracking details so you can monitor the delivery status.

Do your products require assembly?
Most of our products require light assembly. Assembly instructions and hardware are included in the box.

Do you offer White Glove delivery?
We offer premium delivery services for most products, including Room of Choice and White Glove Assembly. These options can be selected directly on the product page.

How is your furniture packaged for shipping?
Our packaging is designed in-house by our specialized packaging department to protect solid hardwood furniture during transit. We use reinforced, drop-tested boxes and high-density protective materials to ensure safe delivery. Our robust packaging system sets us apart—you’ll notice the difference when your order arrives.

What should I do if my order arrives damaged?
This is extremely rare thanks to our robust packaging, but if something does happen, we’ll make it right—fast.
Please follow these steps:

Inspect your order upon delivery.
If you notice any issues, do not assemble the item.
Contact us within 7 days of delivery and keep the item & box.
If you choose White Glove service, ensure any damage is noted on the delivery paperwork before signing.
Depending on the issue, we’ll process a replacement for a part or a full product promptly.

Do you ship internationally?
We may be able to assist with international orders depending on the destination. Please contact us to discuss your location and available options.

Support

Do you offer a trade or commercial program?
Unfortunately, we don’t offer trade discounts for single or small orders, as our products are listed at factory-direct prices. However, we do provide commercial production for large-scale projects such as hotels, restaurants, and developers, with a minimum order of one full container load (FCL). Contact us for details.

Do you have a phone number for customer service?
We offer customer service exclusively via email. This ensures your inquiry reaches the right department and allows us to keep a clear record of communication for faster and more efficient support.

If you need assistance with your order, please visit our Customer Support Page.

Frequently asked questions

What’s special about Moss Design?

We’re a small, family-run company that truly loves what we do. Every piece is designed in-house and carefully crafted in our family-owned factory. With a dedicated team focused on thoughtful design and honest pricing, our passion is to create furniture you’ll enjoy for years to come.

Our commitment to quality speaks for itself — you’ll notice it the moment your furniture arrives.

Do you use American hardwood?

Yes — we craft our furniture from sustainably sourced American oak and walnut. Our facility is FSC-certified, ensuring that all wood comes from responsibly managed U.S. forests.

What finish do you use on your furniture?

We apply a matte acrylic lacquer finish, which is both highly durable and environmentally friendly. It’s zero to low VOC, making it safer for your home and indoor air quality. Best of all, it requires no ongoing maintenance — unlike oil-based finishes that need frequent reapplication and wear down easily. Our finish protects the wood while keeping its natural beauty visible and touchable.

Do you offer discounts or run holiday sales?

In short, we don’t — because we believe in fair, honest pricing.

Unlike typical retailers, we don’t play the game of marking prices up high just to discount them later for promotions or holiday sales. Because we own and operate our own hardwood furniture factory, our prices are set at true factory-direct value year-round.

With no middlemen, high retail markups, or costly showrooms and call centers, you get thoughtful design, uncompromising craftsmanship, premium materials, and honest pricing straight from our factory.

Quick tip: Big discounts often signal big markups — and usually come with cost-cutting in materials and craftsmanship.

Ask where and how your furniture was made

Our factory is proudly FSC, FISP, SEDEX, ISO 9001, and ISO 14001 certified, ensuring the highest standards of labor ethics, sustainable sourcing, and responsible production. Operating within a 215,000 sq. ft. facility powered by 90% renewable solar energy, we manufacture every piece with a commitment to quality, sustainability, and respect for the people who craft it.

Our philosophy is that because furniture is part of everyday life, it should reflect the way we live. We take joy every time one of our designs finds a home with a like-minded owner.

Designed by Us

Unlike most furniture brands, we do not depend on intermediaries or outsourced factories. Since 1974, we have crafted premium hardwood furniture in our family-owned, state-of-the-art facility in Turkey. This independence allows us to maintain the highest standards of quality, sustainability, and craftsmanship—while offering true factory-direct value, free from the inflated costs of middlemen.

Direct From Our Factory

Secure Checkout

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Free Shipping & Fast Delivery

We ship from our Colorado warehouse within 1-3 business days.

Pay at Your Own Pace

Buy today, pay over up to 36 months — rates starting at 0% APR.