You may find some answers in our FAQs. Or email us via firstname.lastname@example.org
Do you do custom orders?
We manufacture and offer the products that we designed and try our best to have our products always in stock and ready to ship in 3 business days. We don't do custom orders or customizations on our designs. However, we take customer feedback into account for future designs.
Do you manufacture your designs in your own factory or work with a 3rd party manufacturer?
All of our products are made in our factory which is one of the well known hardwood furniture manufacturing facilities in the hardwood furniture industry and there are many other luxury furniture brands that have been our customers, and many more are on the waitlist.
Where is your factory?
Our factory is in Denizli, Turkey and making hardwood furniture since 1974, with an annual capacity of 90.000 furniture units, processing of up to 6.000 m3 solid wood in our state-of-the-art facility.
Where does the wood you use come from?
We use American sustainable oak and walnut. Our factory is a FSC (Forest Stewardship Council) certified manufacturing facility.
What are the advantages of buying furniture from a brand that has its own factory?
Most of the furniture brands don't have their own factory, but they work with a factory like ours. When you purchase a Moss Design product, you save money as our "directly from the factory" system reduces the costs and therefore we are able to offer our products at lower prices. Also, our design and manufacturing team are working as 100% integrated and this provides the best quality in our products.
Where is your warehouse?
Our warehouses are in Denver and Aurora, Colorado. Our head office and design team are located in Evergreen, Colorado.
When will I receive my order?
Unless we stated a different time for order processing, we ship orders in 1 - 3 business days. UPS estimated delivery time is 2 - 5 business days. So, from the order date to the delivery date, the average time is 5 days, depending on your location.
How can I track my order?
We will email you the shipping information with a tracking number as soon as your order is dispatched.
Do you ship internationally?
We currently ship only in the mainland USA. We are working on shipping to Canada and will be announcing when we start.
No sales tax applied when I placed my order. Is the sales tax included?
No sales tax applies for most states. You won't be charged sales tax unless you order from the state of Colorado.
Do you offer a trade account program?
We do not offer a trade account program for single or small orders. We design and produce furniture for commercial projects such as hotels, restaurants etc with a minimum order of Full Container Load (FCL). Please contact us for more information.
If you need assistance with your order, please visit our Customer Support Page.